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Warranty Policy

2 Year (Frame) & Two-Year (Wheelset) Free Warranty Program

Trifox Bike offers warranty against manufacturing defects for their products for a period not to exceed two years, from the date of purchase. We will offer a replace or repair(When possible) for the defective parts if applicable.


Every frame have a useful product life cycle. Save your dated receipt for proof of purchase.

Conditions

  • 1.Product group: Frame & Wheelset

  • 2. Coverage: 2-year Warranty for frame and 2-year Warranty for wheelset from the date of purchase (Save your dated receipt for proof of purchase)

  • 3. If any manufacturing defect occurs within 7 days of the date of receipt, TrifoxBike is obligated to replace the frames/wheelset(s) and also pay for the shipping cost. If any manufacturing defect occurs after 7 days, Trifoxbike.com is obligated to replace the frames/wheelset(s), and you would be responsible for the shipping cost.

  • 4.This Warranty program is not transferable and only applies to the initial purchaser on trifoxbike.com.

  • 5. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement product.
  • This Warranty Coverage Does Not Cover

  • Normal wear and tear.

  • Products which have been incorrectly installed and/or adjusted.

  • Improper assembly or maintenance.

  • Surface finish and cosmetic treatments (anodizing, decals, etc.).

  • Crash damage.

  • Consequential or incidental damages (where applicable).
  • The TRIFOXBIKE limited warranty does not cover the following items, including:

  • Headset

  • Rear derailleur hanger

  • Tires

  • Frame screws and front derailleur

  • Brake pads

  • Painting damage, fading or changes in color
  • The Following Will Void Your Warranty

  • Misuse (Jumping, trick riding, etc.).

  • Modification of wheels.

  • Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.

  • Use of brake pads not designed for carbon wheels.
  • Standard Crash Replacement Policy

  • Scope: The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, crashing, rock strikes etc.

  • Product Group: All bike frame and wheelset on our website.

  • Discount: 12% Discount of the retail price

  • Conditions:

    The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.

    Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

    Please note that you are responsible for any associated shipping costs, customs, and duties.

    Note:  All reshipment or refund will be arranged after we get confirmed that the previous defective one was cut off.

    One-Year Free Warranty For The Bike Components

    NOTE: All Trifox Bike items are warrantied under normal use. And all reshipment or refund will be arranged after we get confirmed that the previous defective one was cut off.


  • 1. Product group: All trifoxbike.com components, including fork, seatpost, handlebars, saddle.

  • 2.All cracked or damaged products or photos must be sent to Trifox Bike Factory to analyze.

  • If the frame and/or wheelset are deemed to be damaged and/or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, Trifox Bike will offer a discount for the replacement parts if needed.

    Any doubts, please contact Service@Trifoxbike.com.

    Thanks for your support Trifoxbike.com!